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Post by Gareth on May 24, 2024 7:24:51 GMT
We don't currently had a landline number.
When we moved in about 10 years ago and always had phone number: 01246 570711 (no longer works).
Since Cheryl got made redundant they have cut it off as the account was in her name. I called them up, but then we ended up with a differnt number. That worked for a couple of days but now doesn't again.
arrrgggghhhhh!!!
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Post by Gareth on May 24, 2024 9:34:07 GMT
Have signed up to a "Next Gen - New Voice Product Trial"
So your line is now in a start state of PSTN only ready for a migration order to be placed for Media gateway. The trial manager will be arranging to send you a landline telephone if you do not already have one once that order is placed in the coming weeks. You will also be sent surveys and tasks to complete about the order journey and how the service works once added to this line.
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Post by Gareth on May 24, 2024 12:53:22 GMT
Hi Gareth Thank you for your email We have looked into this and there has been an order for Broadband only requested for this line on the 17th May This request was then actioned on 22nd May which has stopped the PSTN, however the Broadband order has failed and as this has left nothing on the account, the account has been ceased from today. We are unable to reinstate this trial line now and therefore unfortunately we will have to remove you from this trial
We look forward to working with you on future trials
Kind Regards Mark Consumer Readiness Trials Team
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