Had a reply from iTunes:
Dear Gareth,
Laura here from the iTunes Store. I sincerely apologize for the delay of this reply, due to an unforeseen increase of emails we are a bit behind. I assure you that this increase will not affect the quality of support I provide you today, and welcome you to email me directly if you need further assistance. Your replies will go to my inbox and be given higher priority.
I understand that you have been charged for several purchases that you did not make or authorize. I can imagine that this is extremely worrying and I'm sorry that you have been exposed to such misfortune. I will provide you with as much information as possible on how to have this matter resolved.
To prevent further purchasing, I have disabled your account and banned the credit card on file. Please note that your iTunes account can be enabled in the future by providing specific information to iTunes Store support.
Gareth, I apologize in advanced for the length of my email and if some of the suggestions go without saying or if you have already completed them. I just want to ensure I cover everything for you.
I urge you to contact your credit, debit, or payment card issuer as soon as possible to inquire about canceling the card or account and removing the unauthorized transactions. You should also ask them to launch an investigation into the security of your account. The iTunes Store cannot reverse the charges.
If you suspect you are the victim of identity theft, consider following these recommendations:
- Contact the fraud departments of any consumer reporting company in your region to place a fraud alert on your credit report.
- Close the accounts that you believe have been used without your knowledge.
- File a report with the agency in your jurisdiction that prosecutes identity thieves.
In the meantime, I strongly recommend you change your account password and security question immediately. Changing the password and security question will help to prevent anyone else from using your iTunes Store account to place orders without your knowledge. To increase the security of your account, choose a password that has at least eight digits and includes both letters and numbers. You can change your password using this website:
iforgot.apple.com Also, here's how to change the security question for your iTunes Store account:
1. Sign into your account.
2. In the drop-down menu next to your account name, select "Account".
3. Select "Edit Account Info".
4. Change security question and answer.
5. Click "Done".
Although the authorizations on your iTunes Store account do not affect whether or not purchases can be made, I have reset your authorization count to 0. This will ensure that only computers you intend to use can play purchased content that is DRM protected.
For specific instructions on how to authorize and deauthorize a computer to play your iTunes Store purchases, please read the following technical support article:
support.apple.com/kb/HT1420For your convenience I have also located the following article that I thought you may find helpful:
iTunes Store: Best practices for protecting the security of your account
support.apple.com/kb/HT4156When you are confident the matter is resolved, please return to the Apple Account Information page, click the Edit Payment Information button, and enter your billing information. You will need to reply back to us with the following information to enable your account. This can be done at any time when you are ready:
- the billing address listed on the account
- your explicit permission to enable your account
...as well as one of the following:
- the last four digits of the credit card used for your iTunes Store account
- or the order number of your most recent purchase
- or the name of any item you've purchased using this account
I sincerely hope that you are able to resolve this matter with the help of your credit card company, as soon as possible, Gareth. I apologize that I alone could not do more for you regarding the reversal of the charges.
Please do not hesitate to ask for further assistance with your iTunes account information or access.
Sincerely,
Laura
iTunes Store Customer Support
Please note my hours this week are Sunday 10:30 AM to 9:00 PM, Tuesday 9:00 AM to 4:30 PM, Wednesday, Thursday and Saturday 10:30 AM to 9:00 PM EDT.
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer First Name : Gareth
Customer Last Name : Phillips
email : djgaz1980@hotmail.com
Web Order # :
Support Subject : iTunes Store Account and Billing
Sub Issue :
See additional info below
OS version: Windows 7
Country: United Kingdom
iTunes version: iTunes 9.2
iTunes account name: Gareth Phillips
Specific request: I have an invoice question
Details:
Hello. Please can you tell me why I have the following bill?
I have never downloaded or used this.
Thanks.
Billed To:
Order Number:
Receipt Date: 15/07/10
Order Total: £23.96
Billed To: Visa .... 6162
Item Number Description Unit Price
1 Live Poker 7K Free by Zynga, 150,000 Chips, Developer: Zynga
Report a Problem £5.99
2 Live Poker 7K Free by Zynga, 150,000 Chips, Developer: Zynga
Report a Problem £5.99
3 Live Poker 7K Free by Zynga, 150,000 Chips, Developer: Zynga
Report a Problem £5.99
4 Live Poker 7K Free by Zynga, 150,000 Chips, Developer: Zynga
Report a Problem £5.99
Order Total: £23.96