Whenever I try to sign up I just get this email from Freedom 2 Surf:
Unfortunately we cannot install a 2Mb service as we received a report indicating a line failure. This can be due to a number of reasons:
- Line length: A telephone line must 3.5km or less in length. While you might live closer to your telephone exchange than this, the distance is measured by the routing of the cable and not "as the crow flies".
- Line noise: Noise on your line is measured in decibels. For 2Mb connections the line must be no noisier than 43dB. Line noise increases naturally with the length of your line.
- Individual line characteristics: Some lines are simply just better than others, and even if your line meets the limits of the previously mentioned criteria, it could still fail. This can be down to the age of your line, routing and an assortment of other technical reasons.
Just because your line test failed, it is not necessarily an indication that your line is faulty, merely a limitation of the ADSL technology itself.