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Post by Gareth on Dec 4, 2010 12:34:21 GMT
I've re-installed windows so put the eye-fi software back on, and it said it needed updating so I let it update. However the program won't even launch. I've sent them an email, they replied asking what errors I had. I dint have any, it won't even launch. They have replied again with some stuff to try so when I get home i will give it a go.
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Post by Gareth on Dec 4, 2010 13:36:25 GMT
Michal, Dec 03 01:26 (PST): Hello Gareth,
Thank you for contacting Eye-Fi Customer Care.
Please provide me with the following information so that I may troubleshoot your issue further:
Eye-Fi Helper Log for Windows Vista or Windows 7 computer:
1. Close the Eye-Fi Helper software agent icon running in the system tray in the bottom right-hand corner of your screen by clicking one time on the icon and selecting "Exit". 2. Right-click on Start. 3. Select Explore. 4. Open this folder: C:\Users\<computer user’s name>\App Data\Roaming\Eye-Fi\ 5. Reply to this e-mail with the text file titled "EyeFi.txt" attached.
* If you do not see the AppData folder referenced in Step 4 above, on your Windows Vista PC or Windows 7, it is a hidden File and you will need to unhide it by following this procedure:
1. Click on Organize at the top of Windows Explorer. 2. Select Folder & Search Options. 3. Click on the View tab. 4. Underneath "Hidden files and folders" in the window below. 5. Click the radio button next to "Show hidden files and folders." 6. Click on "Apply" in the bottom right-hand corner of the window. 7. Click on "OK" to the left of "Apply."
Eye-Fi Center Log for Windows Vista or Windows 7 computer:
1. Close the Eye-Fi Manager software agent icon running in the system tray in the bottom right-hand corner of your screen by clicking one time on the icon and selecting "Exit". 2. Right-click on Start. 3. Select Explore. 4. Open this folder: C:\Users\<computer user’s name>\App Data\Roaming\fi.eye.center.(a string of random numbers)\Local Store 5. Reply to this e-mail with the file titled Eye-Fi Center.log attached.
* If you do not see the AppData folder referenced in Step 4 above, on your Windows Vista PC or Windows 7, it is a hidden File and you will need to unhide it by following this procedure:
1. Click on Organize at the top of Windows Explorer. 2. Select Folder & Search Options. 3. Click on the View tab. 4. Underneath "Hidden files and folders" in the window below. 5. Click the radio button next to "Show hidden files and folders." 6. Click on "Apply" in the bottom right-hand corner of the window. 7. Click on "OK" to the left of "Apply."
I look forward to your reply and helping resolve your problem.
Kind regards, Michal Eye-Fi Customer Care
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Post by Gareth on Oct 3, 2012 23:36:50 GMT
Why is it taking forever to upload photos?
Sent from my iPhone using ProBoards
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