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Post by Gareth on Mar 27, 2014 17:17:24 GMT
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Post by Gareth on Aug 29, 2019 15:19:32 GMT
Green Flag breakdown.
Took from calling them at 8:30pm until getting home at 3:50am. Wasn’t fun with Lilley (4 years old) and Lara (4 months old) in the car. If we had known how long it was going to take could have made alternate arrangements as we were parked next to a holiday inn hotel at Wetherby services & a few people offered to come and get us.
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Post by Gareth on Dec 23, 2019 20:13:56 GMT
Megabus.com
On our trip to London: the bus did not turn up 😞 we Arrived 0550 to stand A1 Coach due 0620 Wall board had no mention of 0620 coach, did have 0650. Waited at stand. Coach arrived around 615 stating Leeds on the LED. Coach pulled out. 0650 coach did not arrive. Called OOH who stated London coach left at 0621. Had to purchase further ticket on line at extra cost. Booked 0830 Wall board had no mention of 0830 coach, stated 0845 coach. Coach arrived stating London on LED display 0824. Left 0830 prompt. What went wrong? Can you look into it for us please?
From: Complaints [mailto:Complaints@citylink.co.uk] Sent: 23 December 2019 15:22 To: Phillips,G,Gareth,NKA318 R Subject: Complaint Reference:P12-534-LM Dear Gareth, Complaint Reference:P12-534-LM Thank you for contacting us in regards to the 06:20 coach from Sheffield to London on the 21st December. I find it extremely concerning to hear that the coach failed to arrive at the stop, and subsequently you were unable to board the coach. It is unacceptable that you were left waiting with no explanation. Having tracked the coach using the on board GPS tracker, I can confirm that the coach arrived in Sheffield Meadowhall Interchange at 06:15 and departed on time. There were 16 passengers in total booked to board this coach and we have not received any contact from other passengers who were booked regarding this service. The electronic displays within Sheffield Meadowhall Interchange are unfortunately not owned or operated by megabus.com however I can fully appreciate the inconvenience that this may have caused. However, our coaches will always display the final destination of the coach and also the service number, in this case M12. If you are unsure of any coach arrival we would advise to speak to the driver in the first instance. Please accept my sincere apologies for any inconvenience caused due to this incident, and Please accept my sincere apologies once again on behalf of megabus.com for any inconvenience and distress caused. Thank you for bringing your concerns to our attention. We hope this will not deter you from travelling with us in the future. Yours Sincerely, Linda Linda Morgan Customer Relations Scottish Citylink Coaches Ltd/ Megabus.com Buchanan Bus Station, Killermont St, Glasgow G2 3NW ______________________________________________________________________
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